Shipping and Returns

All our dresses are completely handmade from scratch and each dress’s tailoring time is based on the complexity of the design and seasonal changes in demand. An estimated tailoring time is displayed on each dress’s page calculated based on these factors. To ensure you receive your dress in time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.

30-Day Return Policy

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to the standard size or custom measurements that you specified. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

Please make sure the returned dresses are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Defective, Damaged or Mis-shipped Dresses

Defective, damaged or mis-shipped dresses are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the dresses.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately half an (0.5) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

If your dress is made in the wrong size/measurements,  you can ship your dress back for a full refund. If you choose to have the dress altered locally, we'll help cover the alternation cost.

Your dress is the size you ordered but does not fit

If you carefully follow our size chart/how to measure guide before deciding your size, we guarantee that your dress(es) will fit you perfectly. Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on our website. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you indeed a receive a wrong color, you can choose to ship the dress back for a full refund.

Return Process

1) Contact Customer Service within 30 day upon receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2) Once Customer Service has approved your request, you will receive a detailed address for you to ship back your order. The refund will be issued right away after you send us the tracking number you receive from the shipping company. Please allow 5-7 days as the processing time for the refund, required by most major credit card companies.

Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.

Actions

Products

Time Frames

Amount Refunded

Product Price

Shipping Cost

Cancelation

Customized Dresses

within 24 hours of order confirmation

Full Refund

within 24-72 hours of order confirmation

60%

100%

more than 72 hours of order confirmation

40%

100%

Standard Dresses

within 24 hours of order confirmation

Full Refund

within 24-72 hours of order confirmation

70%

100%

more than 72 hours of order confirmation

50%

100%

Swatch Cards, Veils & Other

before item is shipped

Full Refund